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John O'Hara
Director
John is a co-founder of Nationwide Energy and has a shared responsibility for organisational strategy. Prior to founding Nationwide Energy John had over 20 years experience in both retail and business to business sales. He has responsibility for new business and is the key contact for Nationwide Energy’s customer partners. He provides strong leadership across the organisation ensuring a customer centred approach.
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Dean O'Hara
Director
Dean is the other co-founder of Nationwide Energy and shares the responsibility for organisational strategy and development. He has over 20 years experience in the utility supply industry which means that he is the principal point of contact for Nationwide Energy’s utility supply partners as well as providing expert advice to our staff on supply issues. Dean also has responsibility for financial control and corporate governance.
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Gerry O'Hara
Operations Director
Gerry joined the company some 2 years ago, following working extensively in the public sector. His role is to develop the services offered across Nationwide Energy both through increased operational effectiveness and management of staff. He has had the lead role in securing both Investors in People and ISO9001/2008 accreditation. Both awards recognised the customer focused environment that exists within Nationwide Energy.
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Peter Crofts
Sales Director
Peter, who has over 20 years sales experience in a wide range of environments, is responsible for delivering sales strategy and ensuring service delivery. He ensures we meet customers’ needs in the business 2 business environment and ensures each customer receives a courteous and professional service. He works to develop new services which are tailored to our customer’s requirements and in identifying prospective customers who may benefit from our services.
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Kate Macdonald
Office Manager
Kate joined Nationwide Energy 6 years ago following working across a range of customer focused environments. She manages the billing and metering team with the goals of;
- Providing an effective and efficient service to our customers.
- Dealing with billing issues, payment arrangements and debt management.
- Dealing with utility metering problems such as removal or re-installation of meters and the installation or upgrade of electricity and gas supplies.
- Continually seeking to improve our services to customers.
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Sarah Gamble
Customer Service Manager
Sarah manages the customer services team with the goals of;
- Efficiently processing contracts to avoid the difficulty of customers on very costly out of contract rates.
- Liaise with customers and suppliers to resolve any contractual problems.
- Communicate with customers keeping them informed about progress of their contracts.
- To support the renewal process and ensure that customers continue to enjoy competitive energy supply rates.
- Continually seeking to improve our services to customers.
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Julie Fleming
Sales Support Manager
Julie manages the sales support team with the goals of;
- Ensuring that our staff deliver a high level of service when responding to customer requests to arrange an energy survey or any service we provide. Giving a clear explanation of services provided, for an Energy Survey, Change of Tenancy appointment or preparation of an Energy Performance Certificate at a time convenient for the customer.
- Ensuring that prior to visiting the customer our staff have all site specific information necessary for them to meet customer needs.
- Continually seeking to improve our services to customers..
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